Shipping and Delivery Policy

INTRO Card Ltd.

Effective Date: 01 August, 2026
Last Updated: 01 August, 2026

INTRO Card Ltd. ("INTRO", "we", "our", or "us") delivers products throughout Bangladesh through our designated delivery partners. This Shipping & Delivery Policy explains our processing times, delivery charges, estimated delivery timelines, tracking, and circumstances that may affect delivery.

1. Shipping Coverage & Delivery Charges

We currently provide nationwide delivery across Bangladesh.

Delivery Charges:

  • Inside Dhaka: BDT 60
  • Outside Dhaka: BDT 120

Applicable delivery charges will be displayed or communicated at the time of placing your order.

International shipping, where available, may be subject to separate delivery charges, customs duties, taxes, and import fees.

2. Order Processing

Orders are generally processed within 1–2 business days after successful order confirmation and payment, where applicable.

Orders are not normally processed or dispatched on weekends or officially declared holidays.

Customized products may require additional processing time depending on the nature of the customization and order volume. Any applicable additional processing time will be communicated to the customer.

3. Estimated Delivery Time

Estimated delivery times are:

  • Dhaka: 2–3 business days
  • Outside Dhaka: 2–5 business days

These are estimated timelines only and are not guaranteed delivery dates.

Delivery times may vary depending on the delivery location, courier operations, weather, public holidays, traffic, or other circumstances beyond INTRO's reasonable control.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • Mobile number
  • House or building number
  • Road or area
  • Apartment, floor, or unit number, where applicable
  • District and other relevant location details

Customers should review their delivery information carefully before confirming an order.

Once an order has been dispatched, INTRO may not be able to modify or correct the delivery address. Any additional cost resulting from an incorrect or incomplete address may be the customer's responsibility.

5. Order Tracking

Once an order has been dispatched, customers may receive a tracking number or delivery notification through SMS or other available communication channels.

If you do not receive tracking information or the tracking information does not work, please contact our customer support team with your order number.

6. Delivery Delays

Delivery timelines are estimates and may be affected by circumstances including:

  • traffic congestion;
  • courier delays;
  • severe weather;
  • natural disasters;
  • public holidays;
  • staffing or operational disruptions;
  • changes in courier routes;
  • incorrect or incomplete addresses; or
  • other circumstances beyond INTRO's reasonable control.

INTRO will make reasonable efforts to assist customers in tracking delayed shipments but does not guarantee delivery within the estimated timeframe.

7. Refunds During Transit

An order that has already been dispatched and is in transit cannot normally be cancelled or refunded solely because of a delivery delay.

Any refund request will be handled in accordance with INTRO's applicable Refund Policy.

8. Delivery Failure

If a delivery cannot be completed because of an incorrect address, unavailable recipient, refusal to accept the package, or repeated failed delivery attempts, additional delivery charges may apply for re-delivery.

Where a package is returned to INTRO due to circumstances attributable to the customer, the customer may be required to pay applicable re-delivery charges before the order is dispatched again.

9. Contact Us

If your order has exceeded the estimated delivery timeframe or you experience any delivery-related issue, please contact us with your order number.

INTRO Card Ltd.
Website: https://www.introcardbd.com
Email: support@introcardbd.com
Address: Maruf Market, 5th Floor, 238/1 Outer Circular Road, Malibagh, Dhaka 1217, Bangladesh
Phone: +8801324736656

Please note: Delivery times are estimates only. INTRO is not responsible for delays caused by third-party delivery providers or circumstances beyond our reasonable control.