Shipping Policy

1. Do you ship all over Bangladesh & how much does shipping cost?

Yes – we ship all over Bangladesh. We offer all customers free Domestic and nationwide Shipping with tracking. Shipping Cost Inside Dhaka Tk. 60.00 and Outside Dhaka Tk. 120.00 & no sales tax – we want your experience to be simple and efficient – just the way we like it.

2. What are your shipping and processing times?

Shipping Times

Shipping time varies by location. These are our estimates:

Dhaka: 3 to 5 days business days
Outside Of Dhaka: 5 to 7 days business days

Please contact our support team. quoting your order number from the confirmation email/ SMS message.
We will help track down your order.

Processing Times

It can take 1-2 days to process after placing the order before shipping out. We do not ship on weekends.

To ensure there are no delivery delays, please make sure to include your apartment/door/suite number to your address and review your address and advise us immediately if you notice an error. Once a parcel has been dispatched, we are unable to rectify any mistakes in the delivery address.

We DO NOT OFFER refunds while a product is in transit as it is already on the way to you. We understand this can be a long time, but it is worth the wait at the competitive prices we offer.

Please DO NOT order if you need an item before an expectant date, we hold no responsibility to the couriers, and the current conditions are out of our control.

3. Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from the delivery system via text or SMS providing you with a tracking number.

If you haven’t received one or if the tracking number doesn’t work, no worries. Contact us, we are here to solve it!

If you need more detailed information, please shoot us an email and we’ll help you out!

Our shipping from

INTRO™ Card Ltd.
72/1 D.I.T Road, Property Rise Building,
Malibagh, Mouchak, Dhaka-1217

Unexpected Delays

Due to unusual circumstances such as traffic, staffing fluctuations, severe weather, natural disaster, changes in a carrier route, etc. can cause delays in deliveries and delivery times are not guaranteed.

Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.