Return Policy
INTRO Card Ltd.
Effective Date: 01 August, 2026
Last Updated: 01 August, 2026
INTRO Card Ltd. ("INTRO", "we", "our", or "us") accepts returns only in accordance with the conditions set out in this Policy. Because our Smart Cards are generally customized and configured for individual customers, returns are subject to strict eligibility requirements.
1. Return Period
Customers may request a return within 7 days of receiving the product.
A return request submitted after 7 days from the date of delivery will generally not be accepted.
The return period applies only to eligible products and does not override the separate Limited Warranty Policy applicable to manufacturing defects or covered NFC malfunctions.
2. Return Eligibility
To qualify for a return, the product must:
- be unused;
- remain in its original condition;
- include the original packaging and proof of purchase; and
- not have been damaged, modified, altered, or misused by the customer.
All return requests are subject to review and inspection by INTRO. Submission of a return request does not automatically mean that the return has been approved.
3. Non-Returnable Products
The following products are not eligible for return:
- Customized Smart Cards containing a customer's name, designation, company name, logo, engraving, or other personalized information;
- cards that have been activated, programmed, or materially configured for the customer, where applicable;
- products damaged through accident, misuse, negligence, improper handling, or abnormal use;
- products that have been modified or altered by the customer;
- products returned after the applicable 7-day return period; and
- products purchased through unauthorized sellers or third-party entities.
4. How to Request a Return
To request a return, customers must contact INTRO through our official customer support channel within the applicable return period.
Customers may contact:
Email: support@introcardbd.com
Phone: +8801324736656
The return request should include:
- Customer name;
- Invoice or order number;
- Order date;
- Delivery address;
- Product name and quantity;
- Reason for the return; and
- Photographs or other information requested by INTRO.
INTRO will review the request and, if eligible, provide instructions for returning the product.
5. Return Shipping
Unless otherwise agreed by INTRO, the customer is responsible for returning the product safely to the designated return address.
The product must be securely packaged to prevent damage during transportation.
INTRO is not responsible for products that are lost or damaged during customer-arranged return shipping before they are received by INTRO.
6. Inspection and Approval
After receiving the returned product, INTRO will inspect the product and determine whether it satisfies the requirements of this Policy.
If the product does not meet the applicable return conditions, INTRO may reject the return.
A product being received by INTRO does not, by itself, constitute acceptance of the return.
7. Refunds
If a return is approved and a refund is applicable, INTRO will process the refund in accordance with its Refund Policy and the applicable payment method.
Original delivery charges may be non-refundable unless otherwise required by applicable law or expressly approved by INTRO.
The time required for a refund to appear in the customer's account may vary depending on the payment provider or financial institution.
8. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
INTRO is not responsible for products that are lost, returned, or undelivered because an incorrect or incomplete address was provided by the customer.
If a returned shipment needs to be delivered again, additional delivery charges may apply.
9. Manufacturing Defects
Manufacturing defects and covered NFC hardware malfunctions are handled under INTRO's Limited Warranty Policy.
They should not be treated as ordinary returns.
Where a manufacturing defect or covered NFC malfunction is verified, INTRO may provide the applicable warranty remedy in accordance with the Limited Warranty Policy.
10. Third-Party Purchases
Products purchased from unauthorized sellers, distributors, or other third-party entities are not eligible for return directly through INTRO.
Customers must contact the seller from whom the product was purchased.
11. Policy Changes
INTRO may update this Return Policy from time to time to reflect changes in its products, Services, business operations, or applicable legal requirements.
The applicable version of the Policy will generally be the version in effect at the time of the relevant purchase or return request, subject to applicable law.
12. Contact Us
For questions regarding returns, please contact:
INTRO Card Ltd.
Website: https://www.introcardbd.com
Email: support@introcardbd.com
Phone: +8801324736656
Address: Maruf Market, 5th Floor, 238/1 Outer Circular Road, Malibagh, Dhaka 1217, Bangladesh