Terms of service

Last updated: 2022-01-01

1. Introduction

Welcome to INTRO Card Ltd. (“Company”, “we”, “our”, “us”)!

INTRO Card Ltd. (“us”, “we”, or “our”) operates www.introcardbd.com (hereinafter referred to as “Service”). The domain name is owned by INTRO Card Ltd. a company incorporated under the Companies Act, 1994(Act XVIII of 1994).

Our “Privacy Policy” also governs your use of our Service and explains how we collect, safeguard and disclose information that results from your use of our web pages.

Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood Agreements, and agree to be bound by them.

If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at support@introcardbd.com so we can try to find a solution. These Terms apply to all visitors, users, and others who wish to access or use the Service.

2. Communications

By using our Service, you agree to subscribe to newsletters, marketing or promotional materials, and other information we may send.

However, you may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing at support@introcardbd.com

3. Purchases

You may be asked to provide certain information relevant to your Purchase if you wish to purchase any product or service made available through Service (“Purchase”), including but not limited to your credit or debit card number, the expiration date of your card, your billing address, and your shipping information.

You represent and warrant that: (a) have the legal right to use any card(s) or other payment method(s) in connection with any Purchase; and (b) the information you provide to us is true, correct, and complete.

For the purpose of enabling payment and the completion of Purchases, we may use third-party services. By entering your information, you allow us permission to share it with these third parties in accordance with our Privacy Policy.

We retain the right to refuse or cancel your purchase at any time for a variety of reasons, including product or service availability, mistakes in the product or service description or pricing, an error in your order, or other reasons.

If we suspect fraud or an unauthorized or unlawful transaction, we retain the right to refuse or cancel your order.

4. Fees and payment terms

Our website allows users to purchase Smart Cards and sign up for paid subscriptions to our Services (“Purchase(s)”). The provisions of this Section 3 apply to all purchases.

Payment Information:  If you make a purchase, you must submit valid debit or credit card information (collectively, “Payment Information”), which will be sent to INTRO™’s third-party payment processor (“Payment Processor”) and utilized to charge any payments. If your Billing Information changes due to loss, theft, cancellation, expiration, or any other reason, you must notify INTRO™ immediately, and you are responsible for any failure to pay costs caused by out-of-date Billing Information.

Payment and Term. You agree to our annual Subscription term of twelve (12) months, or such other period as provided at the time of purchase (the “Term”), by purchasing the Services (a “Subscription”).

Payment Method. Subscription payments are non-refundable and are invoiced on an annual basis at the start of each Subscription Period. Please keep in mind that our prices may change at any time. You accept that all payments will be processed through INTRO™’s Payment Processor and that all such payments will be governed by the Payment Processor’s published terms and conditions. You allow INTRO™ to charge your Payment Information in line with these Terms by completing a Purchase.

Depending on the nature of your purchase, you agree to pay the appropriate fees given to you at the time of your purchase, which may include a Smart Card charge, a Subscription fee, usage fees, or other licensing fees (“Fees”). For the time being, INTRO™’s service fees are VAT included which may change in the future.

5. Smart Cards

Following receipt of relevant Fees, INTRO™ processes and sends Smart Cards. While INTRO™ will make commercially reasonable attempts to deliver the Smart Card to you within the time frame specified in your purchase, INTRO™ will not be liable for any shipping delays unless they are caused by INTRO™’s negligence.

Shipping Risk and Title. When the units of the Smart Cards you ordered are delivered to your carrier or to your premises, the risk of loss or damage to such units passes to you (as applicable). Once you have paid in full for all applicable Fees indicated in your purchase you will receive title to the Smart Cards you bought. You must follow all applicable export and import rules and regulations while receiving Smart Card delivery and associated materials from us under these Terms of Service.

Damage to Card. After delivery, users are fully responsible for their Smart Cards. Users of smart cards should avoid bending them or storing them at extreme temperatures. While INTRO™ takes commercially reasonable attempts to help Smart Card users who have problems with functioning, the Smart Cards are delivered “AS IS” with any flaws, and INTRO™ is not responsible for any Smart Card damage or loss of operating condition after delivery.

You are responsible for protecting your Smart Card from loss or theft, as well as keeping your online Account password, or PIN, private. After delivery, INTRO™ has no responsibility for any damage to or loss of operation of a Smart Card.

You are solely responsible for procuring and maintaining all hardware, software, and devices (e.g., mobile devices) required to access and utilize the Smart Card on your own. We are not liable for the selection, procurement, maintenance, or proper operation of any such hardware, software, equipment, devices, or services, and we assume no responsibility for them.

You are solely responsible for ensuring that your Smart Card is in good functioning order. If your Smart Card is lost, stolen, misplaced, or misused, you may be charged a replacement price.

Lost or Stolen Cards. If your Smart Card is lost or stolen, you must immediately alert INTRO™ so that the card may be deactivated. Email [support@introcardbd.com] to notify us. You shall be liable for every use of your Smart Card until we get notice, whether or not such use is allowed by you until the card is deactivated. If you replace your previous Smart Card because it was stolen or lost, it is deactivated and cannot be reactivated.

6. Services
We provide you a revocable, non-exclusive, non-transferable, restricted license to access and use our Services for your own personal networking reasons. The amount of your right of access and use may be determined by (a) whether you create an account with the Service, and (b) if you subscribe for premium services.

Public Profiles. You understand and agree that making your contact information available through a “smart profile,” which is a dedicated URL containing the contact and other information that you desire to share and that you may modify through the Service, is a major feature of the Service. Any personal information you make available on your smart profile inside the Services will be published at a publicly accessible and searchable URL, and you understand and agree to that. Through that URL, any third party will be able to see your smart profile. Individuals who acquire the URL via connecting with your Smart Card (intentionally or unintentionally), as well as any third parties with whom the individual may share the URL, and any third parties who become aware of the URL in any other way are included (whether through an internet search or otherwise). You also acknowledge and accept that your Smart Card operates by providing a link to your public profile URL and that it is not a protected way to share your contact information.

Updates to the Services. We reserve the right to update, replace, or delete aspects or functionality of the Services at any time, with or without notice to you, implying that the Services will evolve over time.

7. Contests, Sweepstakes, and Promotions

Contests, sweepstakes, and other promotions (collectively, “Promotions”) offered through the Service may be governed by rules distinct from these Terms of Service. Please read the applicable regulations as well as our Privacy Policy before participating in any Promotions. If a Promotion’s terms contradict these Terms of Service, the Promotion rules shall take precedence.

8. Subscriptions

Subscriptions (“Subscription(s)”) are required for some aspects of the Service. On a recurrent and periodic basis (“Billing Cycle”), you will be invoiced in advance. When you purchase a Subscription, the billing cycle will be determined by the sort of subscription plan you choose.

Unless you cancel it or INTRO™ cancels it, your Subscription will automatically renew at the end of each Billing Cycle under the exact same circumstances. You may cancel your Subscription renewal using your online account management page or by contacting the customer support staff at support@introcardbd.com.

To process your subscription payment, you’ll need a valid payment method. You must submit INTRO™ with correct and complete billing information, such as your full name, address, state, postal or zip code, phone number, and a valid payment method. You automatically authorize INTRO™ to bill all Subscription costs incurred through your account to any such payment instruments by entering such payment information.

Should automatic billing fail to occur for any reason, INTRO™ reserves the right to terminate your access to the Service with immediate effect.

9. Free Trial

INTRO™ may, at its sole discretion, offer a Subscription with a free trial for a limited period of time (“Free Trial”).
You may be required to enter your billing information in order to sign up for Free Trial.

If you provide your billing information when signing up for the Free Trial, INTRO™ will not charge you until the Free Trial has ended. Unless you cancel your subscription before the end of the Free Trial period, you will be charged the appropriate Subscription costs for the kind of Subscription you have selected on the final day of the Free Trial term.

At any time and without notice, INTRO™ reserves the right to (i) modify Terms of Service of Free Trial offer, or (ii) cancel such Free Trial offer.

10. Fee Changes

INTRO™ has the right to change the Subscription costs at any moment at its sole discretion. Any changes to Subscription fees will take effect at the conclusion of the current Billing Cycle.

INTRO™ will provide you with fair advance notice of any changes in Subscription rates so that you can cancel your subscription before the change takes effect.

You agree to pay the adjusted Subscription fee amount if you continue to use the Service after the Subscription fee adjustment takes effect.

11. Refunds

INTRO™ is dedicated to guaranteeing 100% customer satisfaction. If you’re unsatisfied with our product, you can return it within 7 days and we will provide a full refund.

Non-refundable items:

– Unfortunately, we cannot offer a refund or exchange if 7 days have gone by since your purchase.
– Customized Cards (such as Name, Designation, Company Name, Logo engraved)
– Any kind of damage due to accident, misuse, or abnormal use of INTRO™ Card by the customer.

After receiving and inspecting the condition of your returned item(s), we will process your replacement or refund request. Please allow at least 10 working days from receipt of your item(s) to process your request. Refunds may take 1 to 2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Purchases made from entities other than the INTRO™ website are not eligible for replacement, credit, or refund.
If you have questions concerning your return, please contact us on the chat line or Call Us on (+8801324736655).

12. Content

Our Service enables you to post, hyperlink, store, exchange, and otherwise make information, text, images, videos, and other content (“Content”). You are solely responsible for the legality, reliability, and appropriateness of any Content you submit on or via the Service.

By sharing Content on or through the Service, you represent and warrant that: (i) the Content is all yours (you own it) and/or you have the permission to use it and grant us the rights and licenses set forth in these Terms, and (ii) the posting of your Content on or through the Service does not infringe on any person’s or entity’s privacy, publicity, copyrights, contract rights, or other rights. Anyone found to be infringing on copyright will have their account terminated.

You retain all rights to any and all Content you submit, publish, or display on or via the Service, and you are responsible for ensuring that such rights are protected. We disclaim any and all liability for any Content you or any third party publish on or via the Service. By posting Content on or via the Service, you allow us the right and permission to use, edit, publicly perform, publicly disclose, reproduce, and distribute that Content. You acknowledge and agree that this license includes the right for us to make your Content available to other users of the Service, who may use it in accordance with these Terms.

INTRO™ has the right but is not obligated, to monitor and alter all User-Generated Content.
Furthermore, any content available on or via this Service is either INTRO™‘s property or is utilized with permission. Without our express prior written consent, you may not distribute, edit, transmit, reuse, download, repost, copy, or use said Content, in whole or in part, for commercial or personal advantage.

13. Prohibited Uses

You may use the Service for lawful reasons and in compliance with the Terms. You agree not to use the Service in the following ways:

Violate any applicable national or international law or regulation in any way.

For the aim of exploiting, hurting, or trying to exploit or harm children in any way, including the exposure of them to unsuitable content.

To send or arrange for the transmission of any advertising or promotional material, such as “junk mail,” “chain letters,” “spam,” or any other similar solicitation.

To impersonate Company, a Company employee, another user, or any other person or entity, or to attempt to impersonate them.

In any way that violates others’ rights or is illegal, threatening, fraudulent,
Engage in any other behavior that restricts or inhibits anyone’s use or enjoyment of the Service, or that, in our opinion, may hurt or offend Company or Service users, or subject them to liability.

Additionally, you agree not to:

– Use Service in any way that might disable, overburden, damage, or impair Service, or interfere with the capacity of any other party to engage in real-time activities through Service.
– Access Service using any robot, spider, or other automated devices, method, or means for any reason, including monitoring or duplicating any of the material on Service.
– Without our prior written authorization, use any manual procedure to monitor or copy any of the material on the Service or for any other unlawful purpose.
– Interfere with the correct operation of Service with any equipment, program, or procedure.
– Incorporate any malicious or technologically destructive content, such as viruses, trojan horses, worms, logic bombs, or other malicious or technologically harmful stuff.
– Attempt to gain unauthorized access to, interfere with, damage, or disrupt any portion of the Service, the server on which the Service is maintained, or any server, computer, or database linked to Service in any way.
– Launch a denial-of-service or distributed denial-of-service attack on Service.
– Take any activity that might jeopardize or degrade the Company’s rating.
– Attempt to obstruct Service’s normal operation in any other way.

14. Analytics

The use of our Service may be monitored and analyzed by third-party Service Providers.

15. No Use by Minors

Individuals above the age of eighteen (18) are only permitted to access and use the service. You guarantee and confirm that you are at least eighteen (18) years old and have the full authority, right, and ability to enter into this agreement and adhere to all of the terms and conditions by accessing or using the Service. You are not permitted to access or use the Service unless you are at least eighteen (18) years old.

16. Accounts

When you create an account with us, you confirm that you are at least 18 years old and that the information you supply is accurate, full, and up to date at all times. Your account on Service may be immediately terminated if you provide inaccurate, incomplete, or obsolete information.

You are responsible for keeping your account and password private, including but not limited to limiting access to your computer and/or account. Whether your password is with our Provider or a third-party service, you agree to take responsibility for any and all activities or acts that occur under your account and/or password. If you become aware of a security breach or unauthorized use of your account, you must contact us immediately.

Without prior authorization, you may not use as a username the name of some other individual or entity, a name or trademark that is subject to the rights of any person or entity other than you, or a name or trademark that is not lawfully accessible for use. Any name that is rude, vulgar, or indecent may not be used as a username.

At our sole discretion, we have the right to reject service, suspend accounts, erase or edit content, or cancel orders.

17. Intellectual Property

INTRO™ and its licensors own and control the Service, including its original content (except Content submitted by users), features, and functionality. Copyright, trademark, and other laws from other countries protect the service.
Without INTRO™‘s prior written approval, our trademarks may not be utilized in conjunction with any product or service.

18. Copyright Policy

Others’ intellectual property rights are respected by us. It is our policy to investigate any accusation that Content on the Service infringes on another person’s or entity’s copyright or other intellectual property rights (“Infringement”).

If you are a copyright holder or given permission on behalf of one, and you trust that the copyrighted work has been copied in a manner that recognizes copyright infringement, please send your claim to support@introcardbd.com with the subject line “Copyright Infringement” and include a detailed description of the alleged Infringement as described below under “DMCA Notice and Procedure for Copyright Infringement Claims”.

For misrepresentation or bad faith allegations on the infringement of any Content discovered on and/or through Service on your copyright, you may be held liable for damages (including expenses and lawyers’ fees).

19. DMCA Notice and Procedure for Copyright Infringement Claims

You may file a notice under the Digital Millennium Copyright Act (DMCA) by writing to our Copyright Agent and giving the following information (for more information, see 17 U.S.C. 512(c)(3)):
the signature of the individual authorized to act on behalf of the owner of the copyright interest, whether electronic or physical;

a description of the allegedly infringed copyrighted work, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work:

identification of the URL or other specific location on the Service where the allegedly infringing material is located;
your address, telephone number, and email address:

A statement that the disputed use is not permitted by the copyright owner, its agent, or the law;

a statement by you, made under penalty of perjury, that the above information in your notice is correct and that you are the copyright owner or authorized to act on behalf of the copyright owner.

You can contact our Copyright Agent via email at support@introcardbd.com.

20. Error Reporting and Feedback

You may provide us information and comments about mistakes, suggestions for improvements, ideas, concerns, complaints, and other topics relating to our Service (“Feedback”) either directly at support@introcardbd.com or via third-party sites and tools. You acknowledge and agree that: (i) you will not retain, acquire, or assert any intellectual property right or another right, title, or interest in or to the Feedback; (ii) Company may have developed ideas similar to the Feedback; (iii) Feedback does not contain confidential or proprietary information from you or any third party; and (iv) Company is not obligated to keep the Feedback confidential. In the event the transfer of the ownership to the Feedback is not possible due to applicable mandatory laws, you grant Company and its affiliates an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited, and perpetual right to use (including copy, modify, create derivative works, publish, distribute and commercialize) Feedback in any manner and for any purpose.

21. Links To Other Web Sites

Our Service may contain links to third-party websites or services that are not owned or controlled by INTRO™.

INTRO™ has no control over, and takes no responsibility for, any third-party websites or services, including their content, privacy policies, or practices. We make no representations or warranties about these entities/individuals or their websites.

you agree that the company shall not be held responsible or liable, directly or indirectly, for any damage or loss caused or allegedly caused by or in connection with the use of or reliance on any such content, products, or services available on or through any such third-party web sites or services.

we strongly recommend reading the terms of service and privacy policies of any third-party websites or services you visit.

22. Disclaimer of Warranty

The company provides these services on an “as is” and “as available” basis. Company makes no express or implied representations or warranties about the operation of their services, or the information, content, or materials contained therein. You agree that use of these services, their content, and any services or items obtained from us is at your sole risk.

Neither company nor anyone associated with the company makes any warranty or representation regarding the services’ completeness, security, reliability, quality, accuracy, or availability. Without limiting the foregoing, neither the company nor any person associated with the company represents or warrants that the services, their content, or any services or items obtained through the services will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, that the services or the server that makes it available are free of viruses or other harmful components or that the services or any services or items obtained through the services will otherwise meet your needs or expectations.

The company disclaims all warranties of any kind, express or implied, statutory or otherwise, including but not limited to warranties of merchantability, non-infringement, and fitness for a particular purpose.

The above does not affect any implied warranties that cannot be excluded or limited under applicable law.

23. Limitation of Liability

Except as prohibited by law, you will hold us and our officers, directors, employees, and agents harmless for any indirect, punitive, special, incidental, or consequential damage, however, it arises (including attorneys’ fees and all related costs and expenses of litigation and arbitration, or at trial or on appeal, if any, whether or not litigation or arbitration is instituted), whether in an action of contract, negligence, or other tortious action, or arising out of or in connection with this agreement, including without limitation any claim for personal injury or property damage, arising from this agreement and any violation by you of any federal, state, or local laws, statutes, rules, or regulations, even if the company has been previously advised of the possibility of such damage. Except as prohibited by law, if there is liability found on the part of the company, it will be limited to the amount paid for the products and/or services, and under no circumstances will there be consequential or punitive damages. Some states do not allow the exclusion or limitation of punitive, incidental, or consequential damages, so the prior limitation or exclusion may not apply to you.

24. Termination

We may, in our sole discretion, cancel or suspend your account and deny you access to the Service without prior notice or liability, for any cause, and without restriction, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using Service.

All provisions of the Terms that, by their nature, should survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnification, and liability limits, shall survive termination.

25. Governing Law

These Terms are regulated by and construed in accordance with Bangladeshi law, which governs the agreement without regard to its conflict of law rules.

Our failure to enforce any of these Terms’ rights or provisions will not be construed as a waiver of such rights. If a court rules that any term of these Terms is unlawful or unenforceable, the other provisions will continue in effect.

These Terms comprise the complete agreement between us regarding our Service, and they supersede and replace any earlier agreements we may have had.

26. Changes to Service

We retain the right, at our sole discretion, to discontinue or alter our Service, as well as any service or content we provide via it, without notice. We shall not be responsible if all or part of the Service is unavailable at any time or for any period due to any reason. We may restrict access to any parts of the Service, or the entire Service, to users, including registered users, from time to time.

27. Amendments to Terms

We reserve the right to change the Terms at any moment by posting the new terms on this website. It is your duty to check these Terms on a regular basis.

You acknowledge and consent to the modifications if you continue to use the Platform after the updated Terms are posted. You must visit this page regularly to be informed of any changes since they are legally binding on you.

You agree to be bound by the amended terms if you continue to access or use our Service after such adjustments become effective. You are no longer permitted to use Service if you do not agree to the revised conditions.

28. Waiver and Severability

Company’s waiver of any term or condition set forth in Terms will not be construed as a further or continuing waiver of that term or condition or of any other term or condition, and Company’s failure to assert a right or provision under Terms will not be construed as a waiver of that right or provision.

If any section of the Terms is found to be unlawful, illegal, or unenforceable by a court or other tribunal of competent jurisdiction for any reason, that provision will be removed or restricted to the bare minimum, leaving the remaining provisions of the Terms in full force and effect.

29. Acknowledgment

By using service or other services provided by us, you acknowledge that you have read these terms of service and agree to be bound by them.

30. Contact Us

Please send your feedback, comments, requests for technical support by email: support@introcardbd.com

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