INTRO™ is dedicated to guaranteeing 100% customer satisfaction. If you’re unsatisfied with our product, you can return it within 7 days.

You can write to our chat line. You can also contact our Support team at support@introcardbd.com for return & refund questions.

How long will it take to arrive?
We ship via a Renowned third-party secured delivery system from Our Office (Malibagh) and shipping time will vary between 5 – 7 business days based on the “ship to” destination after your order has shipped. To ensure there are no delivery delays, please make sure to include your apartment/door/suite number to your address and review your address and advise us immediately if you notice an error. Once a parcel has been dispatched, we are unable to rectify any mistakes in the delivery address. It is INTRO™’s policy not to replace items that are lost or returned because an incorrect address was supplied.

Please follow these steps to return your item:
Email the following information to: support@introcardbd.com or Call Us on (+8801324736656).
– Order Name-Surname:
– Invoice Number or Order Number:
– Order Date:
– Return Shipping Address:
– Reason for Return:

The name of the item(s) and quantity:
– We will email you the return label within 24 business hours.
– Place unopened items and proof of purchase securely in the shipping box.

Non-refundable items:

–  Unfortunately, we cannot offer a refund or exchange if 7 days have gone by since your purchase.
–  Customized Cards (such as Name, Designation, Company Name, Logo engraved)
–  Any kind of damage due to accident, misuse, or abnormal use of INTRO Card by the customer.

After receiving and inspecting the condition of your returned item(s), we will process your replacement or refund request. Please allow at least 7-10 working days from receipt of your item(s) to process your request. Refunds may take 1 to 2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Purchases made from entities other than the INTRO™ website are not eligible for replacement, credit, or refund.

If you have questions concerning your return, please contact us on the chat line or Call Us on (+8801324736656).