Frequently Asked Questions

Check our most frequently asked questions here, if you still need help then please contact us at support@introcardbd.com

About INTRO

INTRO™ Cards use NFC (Near Field Communication) and QR technology to help you to share and exchange your contact info, social media and website.

Using our networking platform you'll be able to share your information with others by simply having them tap your INTRO™ Smart Card or scan your QR code.
 

No! When someone taps your INTRO™ Smart Card or scans your QR code your profile will instantly appear on their device via a web browser. No app is needed for them to receive your information. 

INTRO™ Smart Card allows you to easily share the information you choose by simply tapping the card to a nearby phone:

Contact Information: Which includes your Full Name, Personal Email Address, Work Email Address, Personal Phone Number, Work Phone Number, Profession, Company, and City.

  • Social Media Profiles: Such as Instagram, Facebook, Twitter, LinkedIn and much more.
  • Website. 

Yes, your INTRO™ Smart Cards can either be tapped on any new device using NFC or scanned using the QR code for phones without NFC.

The majority of modern phones can use the tap feature to read the NFC chip and 99% of phones can scan the INTRO™ Card QR code on the back of the Cards.

You can also share your INTRO™ profile URL via email or text.
 

✅ Between Tap or Scan features, INTRO™ Card works with all modern smartphones.

Tap function is compatible with NFC enabled Smartphones

  • iPhones made in 2018 and newer
  • Most Android phones

Detailed list of NFC-compatible devices:
  

For all other phones, please have your client scan the QR code on the back of your card.
 

Yes! We have an amazing graphic design team in-house that will ensure your logo and artwork translate perfectly into the INTRO™ Card.

Shortly after you place your order, we will provide you with mockup designs to review and choose from. Please make sure you provide us with high quality files in Vector, Ai, PSD, EPS, PDF, or PNG for the best result possible.

Design limitations:

  • You can only design the front of your card 

Once you receive your INTRO™ Card, you can tap or scan your card to activate and create your account. No application needed and it setup takes less than 2 minutes.

At the time of your order, we only need to know what to print on your card. Everything else, you get to add to your account yourself at the time of activation of your INTRO account.
 

Not working? Your phone might not support VCF contact files. Please install VCF Contacts Viewer from the Google Play store and try again.

INTRO™ is dedicated to guaranteeing 100% customer satisfaction. If you're unsatisfied with our product, you can return it within 7 days and we will provide a full refund.

Non-refundable items:

- Unfortunately, we cannot offer a refund or exchange if 7 days have gone by since your purchase.

- Customized Cards (such as Name, Designation, Company Name, Logo engraved)

- Any kind of damage due to accident, misuse, or abnormal use of INTRO Card by the customer. 

Shipping

Orders are processed daily and shipping varies between 3-5 business days.

For branded cards, add another 2-3 business days for us to create your design proof and the approval process